FAQs
Our numbers fluctuate based on the time of year. During holiday periods, numbers generally increase as our customers’ need for boarding increases. Rather than looking at the number of dogs we have, we cap new reservations based on the specific dogs that are booked, examining their temperament, energy, and our ability to safely add others in their company.
For daycare, pre-paid packages provide the best bang for your buck.
For boarding, we do offer a pre-paid package good for 25 days which takes 10% off the total. This package is good for one full year, and is our best value.
We do not offer any discounts on grooming.
Yes. Please bring the pre-portioned meal with you when you drop your dog off. There is a $3 fee for meal administration during daycare
Our facility is set up for your dog to spend the night with our overnight staff member and canine companion, on a comfy dog bed, or in a separate suite space or crate if they are more likely to settle that way. If your dog is trained to sleep in a crate at night or simply prefers it, we will utilize this option. During especially busy times, we may select shy, sensitive or nervous dogs to spend the night at an insured staff member’s home rather than in the facility; this helps us to ensure the dog’s comfort and reduces the demand on our overnight staff. Similarly, on nights when we have two or fewer dogs booked for boarding, your pup may spend an overnight at a staff member’s home and return to our facility in the morning.
If your dog is good or indifferent with other dogs you can add daycare to his spa day for a discounted rate of $25.
If you are running late we ask that you let us know as soon as possible. Depending on how late you are your groomer will let you know if they can still take the appointment. A late fee will apply.