We aim to please, but please know that the look you hope to get depends on a few factors: your dog's current coat condition, length of hair, and how you explain the style to us. We have length reference charts available for you to review at the Spaw, and relevant pictures. We have also written a more detailed guide on getting what you want from the groomer! Please have a read!

Dog grooming involves many steps and requires time and patience. For dogs requiring haircuts, small breeds like shihtzus and maltese generally take 2 to 2 1/2 hours, mid-size dogs such as cocker spaniels three hours, and larger breeds 3 1/2 hours plus. Those coming in for de-shed treatments, mini-grooms, or bath services will require less time than a haircut. Your dog’s behavior and coat condition will also be factors in how much time we need. We can give you our best estimate when you drop off.

Grooming prices are based on your pet's size, coat type, coat condition, behavior, and any add-ons you choose. Grooming an animal is not easy – that’s why you’re going to a skilled professional! It is time-consuming, dirty, and hard manual work. The more difficult your pet is in terms of behavior or condition, the harder that work is. We price accordingly.

Generally we can accept walk-ins for nail trims but we’d appreciate a heads up phone call. Also, sometimes our groomers finish or start at different hours depending on the day’s appointments.

We love working with cats and take extra care to make their grooming experience as safe and stress-free as possible with groomers who have a love for felines. Since our space is shared with our dog clients, we want to set clear expectations for cat owners:

• Shared Space: Cats are in the same room as dogs. Our Brooklyn facility is small, so we don’t have a completely separate cat-only area.

• To minimize stress, we do our best to schedule cat appointments early in the day or later in the afternoon when there are fewer dogs present.

• Safety Measures: Cats always remain safely in their carriers when they’re not being groomed, and they are securely gated away from dogs at all times.

• Our groomers work as quickly and gently as possible, usually completing cat baths and brushing in a shorter timeframe than dogs so your cat isn’t here any longer than necessary.

We know cats have unique needs, and our team is trained to provide gentle, professional care while making their time with us as comfortable as possible.

Yes! De-shedding treatments can make a world of difference for heavy shedders and we are experts at this.

Yes, if your dog is good or indifferent with other dogs you can add daycare to their spaw day for a discounted rate.

It depends how bad the matting is. De-matting is essentially ripping through knots in the coat – and it hurts! If there is a small section of mats, we may be able to work through it. Widespread matting means your dog will need to be cut short for his comfort.

Yes, please. Dog grooming is similar to having your hair cut at a salon. The typical recommended gratuity is 20% of the cost.

If you need to change or cancel your appointment we ask that you please give us 24 hours notice so that we may inform the groomer and open up the slot for another customer. If you cancel with less notice, you will be subject to a $50 cancellation fee. If you book an appointment and do not show up, you will be subject to the full grooming cost. Please let us know as soon as you can! We send both an email and text reminder to give you ample time to cancel if needed.

If you are running late we ask that you let us know as soon as possible. Depending on how late you are your groomer will let you know if they can still take the appointment. A late fee will apply.